Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 14 days of receiving your item to request a return or refund.

Eligibility: Items must be unused, in their original packaging, and in the same condition as received. Due to hygiene reasons, we are unable to accept returns on opened beauty or skincare products unless they are faulty or damaged.

How to request a return: Email us at ecombusiness.hub.service@gmail.com with your order number and reason for return. We'll provide you with the relevant return instructions. Please note that return addresses may vary depending on the supplier who fulfilled your order.

Refunds: Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Faulty or damaged items: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Return shipping costs: Unless the item is faulty, return shipping costs are the responsibility of the customer.

We comply with your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.